Cancellation Policy
Total Balance Osteopathy
Effective Date: July 2026
We understand that sometimes plans change and you may need to cancel or rearrange your appointment.
We kindly ask that you provide at least 24 hours' notice wherever possible, as this gives us the opportunity to offer the appointment to another patient.
1. CANCELLING OR REARRANGING YOUR APPOINTMENT
If you need to cancel or rearrange your appointment, please contact Total Balance Osteopathy as soon as possible by calling 07471425304 or by using the cancellation link provided in your appointment confirmation email.
Appointments cancelled or rearranged with at least 24 hours' notice will not incur a cancellation charge.
Appointments cancelled or rearranged with less than 24 hours' notice will be charged at the full appointment fee.
Missed appointments where no notice is given will also be charged at the full appointment fee.
2. NEW PATIENT APPOINTMENT DEPOSITS
A £30 deposit is required when booking a New Patient Appointment online.
The deposit forms part of the advertised appointment fee and is not an additional charge. The remaining balance is payable at the end of your appointment.
If you rearrange your appointment with at least 24 hours' notice, your £30 deposit will be transferred to your rearranged appointment.
If you cancel your appointment with at least 24 hours' notice and do not wish to rearrange, your £30 deposit will be refunded.
If you cancel or rearrange your appointment with less than 24 hours' notice, the full appointment fee will be charged. Any £30 deposit already paid will be applied towards this fee, and the remaining balance will be payable.
If you miss your appointment without giving notice, the full appointment fee will be charged. Any £30 deposit already paid will be applied towards this fee, and the remaining balance will be payable.
3. FOLLOW-UP APPOINTMENTS
A deposit is not currently required when booking a Follow-Up Appointment.
The same cancellation terms apply: appointments cancelled or rearranged with less than 24 hours' notice, and missed appointments, will be charged at the full appointment fee.
4. REFUNDS
Where a £30 deposit is eligible for a refund under this policy, the refund will be returned to the original payment method.
Where a refund is due, it will be processed to the original payment method within five working days. Once processed, card refunds usually take a further 5–10 working days to appear, depending on your bank or card provider.
5. CONTACT US
If you have any questions about this Cancellation Policy or need assistance with cancelling or rearranging an appointment, please contact:
Total Balance Osteopathy
Telephone: 07471 425304